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Managing Online Customer Service - Part Two

November 22, 2016

 

Customer service is such an essential part of a business, so we’re giving you 5 more ways that you can achieve optimum online customer service to benefit your company. 

 

  1. Website Page: Providing a welcoming and eye popping website page is a plus for your business. Executing warm welcomes on your homepage sends a positive message to your customers that they will enjoy, and it is also an indirect form of customer service. Customers love to know that their presence is appreciated, acknowledged and heard, which is exactly what can be done on a homepage, in an effective and business appropriate way. Letting the consumer know that your business is always there to help and ensure the best service possible is a great online strategy for a company. 

  2. Easy Navigation: Keeping your website simple and easy to use is important. It is essential for companies to make sure consumers don’t need to ask for help on how to browse their website, especially when seeking customer service from the company in the first place. Chances are, if they struggle with navigating your website, they won’t stay on it for long.

  3. Product Presentation: Product descriptions and photos should be in an organized and clear-cut format so that is easy on the eyes, and easy to be informed. Consumers are not physically holding online products and unable to examine or use them before purchase, therefore it is crucial that the products are presented with the most information possible. 

  4. Return Policy: Most consumers don’t enjoy shopping online due to return policy hassles. Clear and easy-to-use return policies online are essential for companies success.

  5. Step Ahead: Your company should always be thinking about the customer even after the purchase is made. Businesses with exceptional customer service are on their toes at every second, making sure they are one step ahead of the customer, meaning companies should forecast the customers needs and wants throughout. For example, companies such as Amazon administer pre-printed return labels, click of a button tracking, adjustable policies etc. simplifying the consumer’s lives as much as possible. Your company will only benefit as far as your business puts in the work. The more time and effort put into consumer’s needs and satisfactions, the more the customers will return the favor.

Source: http://www.infinitcontact.com/

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